Frequently Asked Questions
Didinsky, a brand that breaks the monotony... we offer eyewear that protects and adapts to your lifestyle.
What destinations do you ship to?
To the peninsula, the Balearic Islands and the Canary Islands (the latter non-certified shipping).
To everyone.
What are the delivery times?
If the merchandise is available, our supplier will ship it within 24 to 48 business hours after receiving payment. However, delivery times may vary: express shipping within 24 hours, standard shipping within 1 or 2 days, and international shipping within 5 or 6 days.
How can I pay for my order?
With your usual debit/credit card, through PayPal, Google Pay, Apple Pay, etc.
Is payment secure?
We use encryption systems for each transaction, ensuring that all your confidential credit and/or debit card information will not be used for malicious purposes.
How can I contact you?
You can contact us using the contact form or by phone or WhatsApp at +34 699 171 133 from 9 a.m. to 2 p.m. During other hours, you can email us, and we'll answer your questions as soon as we connect. You can also call customer service during these hours. You can also use the contact form found here .
I forgot my password, what do I do?
No problem, click here , enter your email address, and we'll send you your new password. You can change it later without any problem.
How do I use my discount coupon?
To receive your discount, go to your cart and enter the code in the "Coupons" field below the items in your cart. Click OK, and your cart will be updated with the corresponding discount.
Right of withdrawal
The consumer must inform us of any non-conformity of the product within 30 days of receipt by emailing customer@didinsky.com , indicating that they wish to return or exchange the product. We will then arrange the return (and shipping) in the most suitable manner. Except in the case of a defective product, the consumer will be responsible for any additional costs incurred in the return.
Returns
If your order arrives with any defects, please report them immediately upon receipt. Contact our customer service team at customer@didinsky.com and we will provide you with the steps to replace the product.
To properly return products, you must follow these guidelines:
•Products must be returned in their original packaging/labels. Fragile items must be returned in bubble wrap; otherwise, the exchange and/or refund will not be processed.
•The products cannot have been used.
•Products must be accompanied by a delivery note with the reason for the return manually noted for proper and rapid return processing.
Upon arrival at our warehouse, the condition of the products will be assessed. If they do not meet the established return regulations and are in poor condition, we reserve the right to refund a lower amount for the damaged product(s).
Upon completion of the product review, the product will be exchanged or refunded through the same channel used to make the payment. If a defective product is exchanged, it may be for the same model (if stock is not exhausted) or for another product of equal or higher value (paying only the difference). We will contact you to arrange a replacement for the affected products.
Our Glasses
Presbyopia or tired eyes is the gradual loss of the eyes' ability to focus on nearby objects.
Do glasses for tired eyes help you avoid eye fatigue?
Overexertion and Eye strain is seriously damaging to our eyes, so those who suffer from presbyopia should wear reading glasses whenever possible.
Does anything happen if I don't wear reading glasses?
The decision of whether or not to wear reading glasses will not affect your long-term vision in any way. The only short-term problem is that you won't see well. If you have to strain your eyes to read, you could get headaches, feel tired at the end of the day, or experience red eyes.
Does eye strain or presbyopia increase if I DON’T WEAR glasses?
Presbyopia is an age-related condition that doesn't change with the use of glasses. We must keep in mind that presbyopia is not a disease, but rather a symptom caused by the natural course of aging, which causes the eye's lens to lose its flexibility. The first signs are usually noticed between the ages of 40 and 50.